UNIVERSAL HOCKEY


Please review the below policies of our services


UNIVERSAL HOCKEY POLICIES 

Universal Hockey - Refund / Withdrawal Policy

Refund Policy

Any and all purchases at Universal Hockey are non transferable.

All purchase credits held on file will have an expiry date of 6 months after purchase.

Universal Hockey maintains the right to update and change the companies policies at any time and at our discretion.

Exceptions - Withdrawal Policy

Should the participant be unable to attend the camp or program due to medical reasons, the participant will have the option to a full credit (non transferable) towards a future camp or program or a full refund.  Please be advised that medical documentation could be requested.

Administration Fee

All refunds will be subject to an Administration Fee (fee to include but not limited to)

Online transaction fee (5% of total transaction)

Administration fee of $30.00

Video Analysis - Refund Policy

Universal Hockey will not be providing refunds or reduction of fees for any Video Analysis that have been purchased..  It is our Policy that no refunds will be issued as we are limited to the amount of clients we are able to provide said service to.

Camp / Clinic - Withdrawal Policy

Withdrawal requests for a Universal Hockey Camp or Program must be submitted in writing more than 14 days prior to the start date of the camp or program.  If this request is made in less than 14 days prior to the start date a credit will be applied to your account towards future use at Universal Hockey camps and programs.  

Days Missed - Camp

Universal Hockey will not be providing refunds, reduction of fees or credits for sessions for late arrival or early departure, or days missed by participants.

Days Missed - Clinic

Universal Hockey will offer a credit for up to two missed classes for clinics that have been paid in full. These credits will only be issued if player is missing the class due to a medical or team conflict.

Universal Hockey reserves the right to update and adjust the schedule to best suit the needs of the camps and clinics being held by Universal Hockey.

Credit Use
All purchase credits held on file will have an expiry date of 6 months after purchase. You can utilize your credits towards clinics and camps. Please note that depending on the program Universal Hockey reserves the right to deny credits being used unless the player is being registered for the entire program.
 
All claims on credit are final and can not be reused.

Note: We recognize that there are circumstances that are out of your control (sudden illness, family emergencies, etc.); therefore, we may make an exception to the above policies on those rare occasions